FIJIAN HOSTS is a customer service programme aimed at improving the interactions of service providers with their customers, with a focus on the border frontline agencies.
Since September 2012, the Ministry has worked in partnership with key tourism stakeholders including the eight (8) Nadi International Airport agencies, namely, Fiji Airports Limited, Fiji Revenue and Customs Services, Department of Immigration, Air Terminal Services, Ministry of Health and Medical Services, Biosecurity Authority of Fiji, Airport Security (currently Wormald Fire and Security), and the Border Police, to improve and enhance interactions between border staff and visitors through trainings.
In 2017, FIJIAN HOSTS has expanded to other audiences such as tourism stakeholders in the Micro, Small and Medium Enterprises (MSMEs) sector. These trainings are offered in conjunction with other Ministry led projects such as the Fiji International PGA Tournament, where volunteers and tertiary students conducting the International Visitor Cruise Surveys attend.
The Ministry, in partnership with the Fiji Higher Education Commission, is also working towards including basic customer service content in the tertiary level curriculum.